Youngstown
Posted: 04-Jul-25
Location: Youngstown
Categories:
Internal Number: 4995803
Manages technology in support of the activities and needs of assigned operational business unit(s) according to all applicable policies, regulations, laws, and other guidelines including those governing Information Technology Services (ITS). Provides superior customer service to the assigned operational business unit(s); optimizes technological solutions, and manages software utilized. Enables business and academic units to better serve the undergraduate and graduate academic community using current technological solutions. Responsible for data extraction, reporting, and analysis using current reporting tools and the appropriate data sources. Acts as an advocate for new solutions through the application of technologies and works closely with ITS colleagues and other offices; supports and enhances business and academic functions in an affordable and efficient manner.
Deals with information to be used by the university in collective bargaining; works closely with public officers or representatives directly participating in collective bargaining on behalf of the university.
Essential Functions and Responsibilities: Manages technology solutions for business and academic units. Provides technical support for incorporating and updating business workflows and processes in a system; responsible for upgrades, testing, and modifications; serves as liaison with internal and external contacts.
Manages technology projects and initiatives relative to their respective assigned business and academic areas. Keeps academic and business areas informed of upcoming system upgrades, releases and modifications that may cause a reduction in system performance or availability. Assists with evaluation and testing of system upgrades, releases, and modifications.
Manages software for business and academic units as assigned by manager; administers security roles and permissions; implements system and process changes from various business and academic units; assists with project planning and scheduling.
Researches and implements technology solutions to ensure they are consistent with applicable policies, regulations, guidelines, and institutional goals; provides customer service and support to various departments/colleges; maintains and updates software solutions to best fit the needs of faculty, staff, and students.
Analyzes and extracts data to evaluate, propose, develop, and distribute reports using current standard reporting tools; maximizes information available from Banner, ensures the integrity of data and resulting reports; develops regular error reports.
Assists with technical design and implementation of electronic process workflows and forms to enhance efficiency of business and academic functions.
Other Functions and Responsibilities: Assists with training new hires.
Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.
Equipment Operated: Computer and all other standard office equipment.
Work Schedule: Typically, Monday through Friday. Potential for some remote work.
Supervision Exercised: May exercise supervision over student employees.
Required Certifications, Training, and/or Licensures: None
Knowledge, Skills, and Abilities:
Knowledge of: university policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management.
Skill in: use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*.
Ability to: collect data, establish facts, and draw valid conclusions; determine material and equipment needs; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; maintain records according to established procedures; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.
(*) Developed after employment.
Minimum Qualifications: At least a bachelor's degree; two or more years of experience in the analysis and support of business applications; experience using reporting tools; experience working with a team of technical staff.
